ITSM & ITOM, done properly
Process design, Discovery, Service Mapping, Event Management and a CMDB you can actually defend in a change record. The platform fundamentals that AI features quietly depend on.
Practice 03
Decades of ServiceNow delivery across ITSM, ITOM and the CMDB. Now with the platform's own AI: Now Assist, AI agents and Integration Hub spokes, deployed with the governance your risk team will eventually ask for.
Process design, Discovery, Service Mapping, Event Management and a CMDB you can actually defend in a change record. The platform fundamentals that AI features quietly depend on.
Summarisation, resolution assistance and agentic workflows turned on deliberately: scoped to the right tables, measured against the right outcomes, and reviewable after the fact.
Remote instance spokes, OAuth done once and done right, and integrations that survive an upgrade. The plumbing that decides whether AI has real context or guesses.
Update set hygiene, scoped app discipline, audit trails and change governance. The unglamorous work that keeps an instance fast, upgradeable and explainable.
AI needs a healthy instance. Now Assist and agentic workflows amplify whatever your CMDB and processes actually are. We fix the foundation first, then turn the AI on.
AI on-platform is governable AI. Requests, approvals and agent actions land in records you already audit. That is the person-in-the-loop story your organisation can defend.
We build on it ourselves. Askew ships Store apps and platform tooling of our own, so our advice comes from the builder side of the table, not the demo side.
From a CMDB rescue to a full AI-enabled workflow. Bring the hard problem.
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